Run your customer service and sales remotely, to Gulf standards
ShaamCX gives you a professional Arabic team managing WhatsApp, calls, follow-ups, complaints, and sales opportunities, with daily reports and clear KPIs.
- Trained Arabic team
- Built for Saudi and Gulf companies
- Daily reports
- 14-day trial
- WhatsApp, calls, chat, CRM
Losing customers to slow replies?
What drains sales is not a lack of customers, it is losing them after they arrive.
Unanswered WhatsApp messages
Interested customers with no follow-up
Complaints that never get escalated
No performance reports
High cost of in-house hiring
Inconsistent reply styles across staff
ShaamCX works as your operations team behind the scenes
Fast response
A ready team receives your customers' messages and calls and replies within minutes, in one consistent brand voice.
Structured follow-up
Every interested customer enters a clear follow-up path until a decision, with no forgotten opportunities.
Complaint management
Classification, escalation, and follow-through to closure, with a deadline set by severity.
Performance reports
Daily and monthly reports showing conversation volume, response speed, and team results in numbers.
Services
Full operation of your customer channels, with one team and one system.
WhatsApp management
Receiving, replying, and following up on WhatsApp Business messages in your company's name and style.
Calls
Professional answering of your customers' calls, with notes logged and important cases handed over.
Sales follow-up
Following interested customers step by step until the sale closes or the opportunity is clearly resolved.
After-sales care
Checking on customers after purchase and handling feedback before it becomes a complaint.
Complaint management
Receiving, classifying, escalating, and following complaints until they end in a documented resolution.
Reports
Daily and monthly reports with clear metrics: response speed, open cases, customer satisfaction.
How do we start?
Six steps from the first meeting to your first daily report.
- 01
We understand your business
An intro session to learn your products, customers, and current way of working.
- 02
We prepare the scripts
We write reply, greeting, and escalation scenarios that fit your brand and audience.
- 03
We train the team on your brand
Your dedicated team trains on your products and tone before the first message.
- 04
We connect channels and the system
We connect WhatsApp, calls, and the rest of your channels to one operating system.
- 05
We start the trial operation
Thirty days of real operation where you measure the results yourself.
- 06
Daily reports
A report lands every day with conversation volume, response speed, and key cases.
Sectors we serve
Operational experience matched to each sector and the pace of its customers.
Talk to Ghada — a live intro call
Press the call button and start a real voice call with Ghada, ShaamCX's assistant. She explains the idea, hears your questions, and answers them. No typing, within five minutes.
A live voice call, up to 5 minutes. We never ask for sensitive data.
Governed Operations. Clear Agreements. Protected Data.
At ShaamCX we don't run ad-hoc customer service. We operate within a clear contractual and operational framework that protects company and customer data, governs access, defines service levels, and sets responsibilities between all parties.
We are committed to confidentiality, least-privilege data access, separation between client accounts, and documented operating procedures, in line with the requirements of Saudi and Gulf companies.
Master Service Agreement
MSA
Defines service scope, covered channels, working hours, plans, responsibilities, payment mechanism, and contract duration.
Non-Disclosure Agreement
NDA
Protects company data, customers, scripts, reports, conversations, and pricing from any unauthorized sharing.
Data Processing Agreement
DPA
Governs how customer data is handled: access rights, retention periods, deletion or handover, and the purpose of processing.
Service Level Agreement
SLA
Sets performance standards such as response speed, escalation time, complaint follow-up, reporting, and excluded cases.
Data Access Policy
Access governance
Prohibits personal accounts, storing data outside the system, screenshotting conversations, or sharing customer data outside the official work environment.
AI Usage Addendum
AI governance
Governs the use of AI tools for triage, summarization, classification, or reply assistance, while prohibiting sensitive data input and fully automated final decisions.
Your customers' data is more than conversations; we manage it with confidentiality, defined access, and documented reporting.
Final agreements are subject to legal review according to the client's country and nature of business.
Plans
Pricing depends on coverage hours, number of channels, and conversation volume.
Starter
One channel and a compact team, ideal for testing the service on a limited operation.
Start the trialGrowth
Two to three channels with structured sales follow-up and daily reports.
Request a proposalProfessional
Extended coverage and longer hours with a dedicated supervisor and detailed KPIs.
Book a callFull Service Center
A complete team running all your channels like an in-house department, with shifts covering your full day.
Contact usFrequently asked questions
Contact us
Tell us about your business and our team will reach you within one business day.
Contact us on WhatsApp